11. PRIVATE LESSONS, HOME VISITS, CANCELLATIONS & COMMUNICATION POLICY

To
maintain a high standard of teaching and ensure smooth coordination,
all cancellations, amendments and communications relating to private
lessons must be made directly with the Dakodas office team at info@dakodasdanceacademy.com.

Cancellations
made through your teacher are not valid, as teachers do not have access
to studio bookings, venue bookings or scheduling systems.

Once a
lesson is confirmed, teacher time and, where applicable, studio or venue
hire are reserved exclusively for you. These bookings often carry
non-refundable costs, and late changes can prevent us from reallocating
the session.

Cancellation Policy

More than 28 days' notice

A full refund will be issued.

Less than 28 days' notice but more than 72 hours' notice

Where
Dakodas has incurred venue hire costs, these costs will remain payable.
Any remaining balance will be refunded or credited.

If no venue hire costs have been incurred, Dakodas reserves the right to offer a full or partial refund at its discretion.

Less than 72 hours' notice

The lesson is non-refundable and will be charged in full.

Missed sessions or same-day cancellations

No refund or credit can be offered.

Home Visit Lessons

Where
private lessons are delivered at a student's home or another venue
arranged by the client, Dakodas reserves the right to assess the
suitability of the teaching environment before and during the provision
of lessons.

Parents or guardians may be asked to provide
photographs or videos of the proposed teaching space before the first
lesson takes place.

The teaching space must be safe, clean,
appropriately sized for the activity being undertaken and free from
hazards that may place the student or teacher at risk.

Dakodas reserves the right to request reasonable changes to the teaching environment before a lesson can proceed.

Safeguarding and Supervision

For
safeguarding purposes, a responsible adult aged 18 or over must remain
on the premises throughout any private lesson involving a participant
under the age of 18.

Dakodas teachers are not permitted to provide childcare or supervision outside of the booked lesson time.

Teacher Safety and Right to Withdraw

The safety and wellbeing of our teachers is of paramount importance.

Dakodas
reserves the right to cancel, postpone or relocate any private lesson
if a teacher feels unsafe, uncomfortable or at risk for any reason.

This may include, but is not limited to:

• Concerns regarding the property or surrounding area

• Inappropriate behaviour from any person present at the property

• Safeguarding concerns

• Unsafe teaching conditions

• The presence of individuals whose behaviour causes concern or distress

• Any situation where the teacher reasonably believes their personal safety or wellbeing may be compromised

Teachers will never be required to continue teaching in an environment where they feel unsafe.

Where appropriate, Dakodas may offer the lesson at an alternative venue, online, or with an alternative teacher.

Dakodas reserves the right to refuse future home visits to a particular property or location where concerns have been raised.

Any such decision will be made at the sole discretion of Dakodas and will be treated seriously and confidentially.