Dakodas Master Customer Booking Terms

Quick guide

The short points below help families understand the agreement. The numbered terms and the product schedule for the booking are legally binding.

• The contract is with DAKODA LLP, trading as Dakodas.
• Each booking uses these Master Terms plus one product schedule: Termly Classes & Trials, Camps, Private Coaching, or Parties & Events.
• Children must be signed in and collected on time by an authorised adult unless Dakodas has accepted a written independent-release arrangement.
• A five-minute collection grace period is followed by a £5 charge for each started ten-minute period per child. This is a contribution to additional staffing and administration, not permission to collect late.
• Physical activities carry ordinary inherent risks. Dakodas takes reasonable care and does not exclude liability where the law does not allow it, including death or personal injury caused by negligence.
• Families must give complete, accurate and updated medical, allergy, SEND, behaviour, court-order and collection information.
• Optional promotional photography and marketing choices are separate from these terms.
• Cancellation rules differ by product and are shown in the relevant schedule and prominently before payment.

The documents that form the agreement

• The order confirmation and any individual written booking details.
• The product schedule selected at checkout.
• These Master Customer Booking Terms.
• The policies expressly linked at checkout, including safeguarding, privacy, collection and complaints policies.

If there is a direct conflict, the order confirmation prevails, followed by the relevant product schedule, then these Master Terms. A product page or message changes the agreement only if it clearly says so and is accepted in writing.

1. Who the contract is with

1.1 The service provider is DAKODA LLP (company number OC446184), trading as Dakodas, registered office Radley House, c/o Tidal Accounting, Richardshaw Road, Leeds LS28 6LE. Our customer-services email is info@dakodasdanceacademy.com.

1.2 The “Booking Adult” is the person aged 18 or over who makes the booking. The “Participant” is the adult or child taking part. “Parent” includes a parent, guardian or other adult with lawful authority for a child.

1.3 The Booking Adult confirms that they are the Participant or have authority to contract for the Participant and provide the information and permissions reasonably needed for the booking.

2. When a booking becomes binding

2.1 Website content and availability are invitations to book. A binding contract is formed when Dakodas sends an order or booking confirmation, unless the confirmation states that a further assessment or information is required before acceptance.

2.2 The Booking Adult must review the dates, venue, level, age group, price and product schedule before payment. Please tell us promptly if the confirmation is incorrect.

2.3 A place is personal to the Participant and may not be transferred or resold without written agreement.

3. Information families must provide

3.1 The Booking Adult must provide complete and accurate contact, emergency, medical, allergy, medication, SEND, behavioural, safeguarding, collection and court-order information that may affect safe participation or handover.

3.2 Tell us immediately if information changes. Where reasonably possible, provide at least two current emergency contacts who are likely to be reachable during the activity.

3.3 We may ask for a meeting, written support plan, medical evidence or further information before attendance. We will request only information reasonably needed for safety, safeguarding, service delivery or legal obligations.

3.4 If material information was withheld or is inaccurate, we may pause attendance while risk is assessed. Any refund or charge will reflect the circumstances, services supplied, costs committed and applicable law; this clause does not remove our duty to consider reasonable adjustments.

4. Prices, mandatory charges and payment

4.1 The price, VAT position where applicable, mandatory registration fee and other unavoidable charge will be shown before payment. We will not introduce a hidden mandatory charge after the order is placed.

4.2 Payment is due by the date shown. A place is not secured until the required payment or agreed Direct Debit arrangement is received and the booking is confirmed.

4.3 Monthly instalments simply spread the cost of the term and do not alter the commitment to the full term. Other instalment arrangements likewise change only the payment dates and do not convert a fixed programme into pay-as-you-go sessions, subject to cancellation rights in this agreement and applicable law.

4.4 Cancelling a Direct Debit or card authority does not by itself cancel the booking. The Booking Adult must give the cancellation notice required by the relevant schedule. We may suspend attendance after reasonable notice if an undisputed payment remains overdue.

4.5 We may recover reasonable costs of a failed or reversed payment only where they are actually incurred and legally recoverable. We will explain any disputed amount and will not charge a disproportionate penalty.

4.6 Fee increases apply only to future bookings, renewals or terms unless a price change was clearly built into the booking before acceptance.

5. Statutory cancellation rights and refunds

5.1 Nothing in these terms restricts statutory rights or remedies.

5.2 Many Dakodas bookings are leisure activities supplied on a specific date or during a specific period. Those bookings may be excluded from the statutory 14-day distance-contract cancellation right. Where the statutory cancellation right does apply, we will provide and honour it in accordance with law.

5.3 The contractual cancellation rights for change of mind are in the relevant product schedule. Any amount retained is intended to reflect reasonable net loss, including committed third-party costs and lost capacity, after saved costs and reasonable opportunities to refill or rebook are taken into account.

5.4 Where we agree or are required to make a refund, it will normally be made to the original payment method within 14 days after the amount is agreed or the legal refund obligation arises.

6. Changes requested by the family

6.1 All cancellation, transfer and amendment requests must be made to the Dakodas office through the contact method stated in the schedule. Telling a teacher, assistant, venue or another parent is not effective notice unless Dakodas confirms it in writing.

6.2 A transfer is subject to suitable space, staffing, venue availability and any price difference. We may decline a transfer where it would disrupt progression, safety, staffing or another customer’s confirmed place.

6.3 We will consider genuine exceptional circumstances fairly, but a discretionary exception for one booking does not create a continuing entitlement or a waiver for another booking.

7. Changes or cancellation by Dakodas

7.1 We may make reasonable changes to a teacher, room, timetable, activity content or venue where needed for staffing, safeguarding, safety, progression or venue operation. We will give as much notice as reasonably practicable.

7.2 A particular teacher is not guaranteed unless the confirmation expressly says the booking is personal to that teacher. Any substitute will be selected as suitable for the role and required safeguarding arrangements.

7.3 If a change is material and we cannot provide a reasonably equivalent service, the Booking Adult may choose an available alternative, a credit, or a refund for the affected undelivered part. A change is not material merely because a different suitable teacher or room is used.

7.4 We may cancel a programme for insufficient enrolment before it begins. We will offer a reasonable alternative or refund the affected fees. Low enrolment is not treated as force majeure.

8. Participation, ordinary risks and reasonable care

8.1 Dance, acro, gymnastics, tricks, performance and movement activities involve ordinary inherent risks, including trips, falls, collisions, strains and accidental contact, even when reasonable care is taken. The Booking Adult accepts those ordinary inherent risks on behalf of a child where legally permitted.

8.2 Dakodas will provide services with reasonable care and skill and take reasonable steps appropriate to the activity, age, level, venue and information provided.

8.3 This acknowledgement is not a waiver of negligence and does not exclude or restrict liability that cannot legally be excluded, including liability for death or personal injury caused by negligence.

8.4 The Participant must follow reasonable safety instructions, use equipment only as directed and tell the teacher promptly about pain, illness, injury, unsafe equipment or another concern.

9. Health, medical information, medication and emergencies

9.1 The Booking Adult is responsible for deciding, with appropriate medical advice where needed, whether the Participant is fit to take part and for disclosing relevant conditions, injuries, allergies and medication.

9.2 We may adapt or stop participation where continuing appears unsafe. This is a safety decision, not a medical diagnosis.

9.3 Medication will be accepted or administered only under the applicable medication policy and a written agreement. Emergency medication must be provided in-date, labelled and with clear instructions. Dakodas is not required to provide personal or clinical care unless expressly agreed after assessment.

9.4 The Booking Adult authorises Dakodas to provide first aid within staff competence, contact emergency services and share information reasonably necessary for urgent treatment or safeguarding where the adult cannot be reached. The Booking Adult remains responsible for collecting the child promptly when asked.

9.5 We will record and communicate accidents or significant incidents as appropriate. Parents must not demand confidential information about another child or family.

10. Safeguarding and professional boundaries

10.1 Children’s welfare comes first. Dakodas may take immediate protective action, including separating participants, contacting a parent, stopping an activity, refusing collection to an unauthorised or unsafe adult, suspending attendance or referring a concern to the appropriate authority.

10.2 Teachers and staff must follow Dakodas’ safeguarding and communication rules. Parents and participants must not ask a teacher to communicate privately with a child, provide unauthorised childcare, transport a child, or bypass Dakodas for a service arising from a Dakodas booking.

10.3 Safeguarding information will be handled confidentially but may be shared without consent where lawful and reasonably necessary to protect a child or comply with a legal or regulatory duty.

10.4 A protective suspension is neutral and does not mean an allegation has been proved. Refunds or alternative arrangements will be considered after the immediate safety position is secured and subject to the relevant schedule and law.

11. Arrival, transfer of care and collection

11.1 Unless written arrangements say otherwise, the Booking Adult remains responsible until the Participant has been signed in or personally accepted by an authorised Dakodas staff member at the agreed time and place.

11.2 The Booking Adult must collect the child at the published finish time. Dakodas’ supervision ends only when the child is handed to an authorised collector or leaves under a written independent-release arrangement accepted by Dakodas.

11.3 Provide the names of authorised collectors and any collection password or restriction requested. We may ask for identification and refuse handover where identity, authority, sobriety or safety is in doubt.

11.4 A child may leave independently only where the Booking Adult has requested this in writing and Dakodas has accepted it as suitable for the child, venue and journey. Acceptance may be withdrawn if circumstances or risk change.

11.5 A court order or family restriction can be acted on only when Dakodas has received sufficient written information and, where reasonably requested, a copy of the relevant order. In an immediate concern, safeguarding and police advice may override ordinary collection instructions.

12. Late or failed collection

12.1 Late collection is a safeguarding and staffing issue. Contact the venue or Dakodas emergency number as soon as delay is known. A message to the child or teacher’s personal account is not sufficient unless acknowledged.

12.2 A five-minute grace period applies after the published collection time. After that, Dakodas may charge £5 for each started ten-minute period per child, plus any exceptional direct venue, transport or staffing cost reasonably incurred and evidenced. The charge is intended as a reasonable contribution to additional cost and administration, not as a penalty or permission to collect late.

12.3 We will try all available parent and emergency contacts. If no safe collection is arranged, or welfare concerns arise, we may contact the venue safeguarding lead, police, local authority children’s services or another appropriate authority.

12.4 Repeated lateness, failure to remain contactable or refusal to follow collection arrangements may lead to a required meeting, revised collection plan, suspension or cancellation of future bookings. Any refund will reflect services not supplied, reasonable loss and applicable law.

12.5 We may waive or reduce a charge for a genuine emergency. A waiver does not remove the duty to collect promptly or create an entitlement to future waivers.

13. Behaviour, safety and child-on-child incidents

13.1 Participants and accompanying adults must behave respectfully. Violence, bullying, harassment, discrimination, threatening conduct, unsafe disruption and abusive language are not accepted.

13.2 We may use proportionate steps such as a reminder, adaptation, time out, separation, parent collection, support plan, suspension or ending a booking. Immediate removal may be required where there is a serious safety or safeguarding concern.

13.3 Where one child harms or is alleged to have harmed another, we will prioritise immediate safety, first aid and safeguarding assessment. We may inform each family about matters relevant to their own child but will not normally disclose the identity, medical information, sanctions or confidential circumstances of another child.

13.4 Parents and guests must not confront another child or family at a venue. Concerns must be raised through Dakodas’ complaint or safeguarding route.

13.5 If a booking ends because of serious or repeated behaviour, refund entitlement will depend on services supplied, reasonable losses, any ability to refill the place and applicable consumer law. We will not retain more than is fair and lawful.

14. SEND, disability and reasonable adjustments

14.1 Dakodas welcomes requests from disabled participants and those with SEND or additional needs. Tell us before booking, or as soon as a need becomes known, so that we can discuss safe participation and reasonable adjustments.

14.2 We assess needs individually. An adjustment might include advance information, an adapted activity, visual support, a different group, a familiarisation visit, an agreed parent/carer arrangement or another proportionate step.

14.3 Dakodas is not automatically a specialist 1:1, clinical, personal-care or behaviour-support service. Such support must be expressly assessed and agreed. We will not impose a blanket exclusion merely because a child has a diagnosis or disability.

14.4 Where, after consultation and consideration of reasonable adjustments, a material risk cannot reasonably be managed or the service cannot safely meet the Participant’s needs, we may decline, pause or end the booking. We will explain the practical reason and refund any undelivered service as required by law, less only fair and lawful losses.

15. Illness and infection

15.1 A Participant must not attend where they are too unwell to take part safely or where current public-health guidance recommends exclusion for an infectious condition.

15.2 If illness develops during a session, we may separate the child where appropriate and require prompt collection. Emergency treatment provisions in clause 9 apply.

15.3 Absence due to short-term illness does not normally create a refund or replacement entitlement because staff, venue and capacity remain committed, subject to the product schedule and statutory rights.

16. Appropriate physical contact

16.1 Age-appropriate and proportionate physical contact may be used for instruction, correction, demonstration, spotting, safety, first aid, comfort or welfare in accordance with safeguarding and professional-boundary policies.

16.2 This clause is not blanket consent to unnecessary contact. Tell us about relevant sensitivities or restrictions so they can be considered. A teacher may still use reasonable contact in an emergency or to prevent immediate harm.

17. Parents, visitors and venue conduct

17.1 Parents may observe only when invited or expressly agreed. This protects safeguarding, space, concentration and venue rules. A reasonable adjustment may require a different arrangement and will be considered individually.

17.2 Adults at the venue must follow staff instructions, protect children’s privacy and avoid filming, photographing or identifying other children without permission.

17.3 We may require an adult to leave or end attendance where conduct is abusive, threatening, unsafe or creates a safeguarding concern. Police or venue security may be contacted where appropriate.

18. Photography, video and recordings

18.1 Promotional use of a Participant’s image is governed by a separate media choice and privacy notice. Refusing promotional media consent does not prevent participation.

18.2 Dakodas may create limited images or recordings without promotional consent where another lawful basis applies, for example to record an incident, support safeguarding, administer an assessment or comply with law. The privacy notice explains this.

18.3 Parents and participants must not photograph or record other children, classes or staff without permission. Any authorised recording must not be published in a way that identifies another child without lawful permission.

19. Personal property and damage

19.1 Please label belongings and bring only items needed. Dakodas is not responsible for ordinary loss, theft or damage unless caused by our failure to take reasonable care or another liability that cannot be excluded.

19.2 The Booking Adult is responsible for reasonable direct repair or replacement cost where the Participant or their guest deliberately or negligently damages property, subject to evidence and applicable law.

20. Personal data and communications

20.1 Dakodas processes personal data in accordance with its Privacy Notice. Health, SEND, safeguarding and emergency information is handled only under an appropriate legal basis and with additional protection where required.

20.2 Operational messages may be sent by email, telephone, SMS, WhatsApp or the approved booking system using the contact details supplied. Marketing preferences are managed separately and can be changed at any time.

20.3 The Booking Adult must not send confidential child information through an unapproved teacher account where an approved office route is available. In an emergency, use the fastest safe route and then confirm with the office.

21. Complaints and concerns

21.1 Raise routine service concerns promptly with info@dakodasdanceacademy.com so they can be investigated while information is available. Safeguarding concerns should use the named safeguarding contact in the published policy or the urgent route where necessary.

21.2 Our Complaints Policy explains stages, response times and escalation. We may pause a complaint process where police, LADO, social care, insurer or another formal process needs priority.

21.3 Nothing prevents a person from contacting an authority, insurer, adviser or court, or from making an honest review. Families must protect children’s confidential and safeguarding information.

22. Our liability

22.1 We do not exclude or restrict liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory rights, or any liability that cannot lawfully be excluded or restricted.

22.2 Subject to clause 22.1, we are responsible for reasonably foreseeable loss directly caused by our breach of contract or failure to use reasonable care and skill. We are not responsible for loss that was not reasonably foreseeable when the contract was made or that results from inaccurate or withheld material information, except to the extent our own breach contributed.

22.3 Where the Booking Adult is acting wholly or mainly for business purposes, Dakodas is not liable for business loss, loss of profit or loss of opportunity. This does not apply to an ordinary consumer booking.

22.4 Nothing in these terms guarantees that every accident, conflict, illness or safeguarding incident can be prevented. Our obligation is to take reasonable care and respond appropriately.

23. Events beyond reasonable control

23.1 Neither party is responsible for delay or failure caused by an event genuinely beyond reasonable control, such as emergency venue closure, dangerous weather, major utility failure, government restriction, serious transport disruption or civil emergency.

23.2 We will try to offer a reasonable alternative, such as a replacement date, venue or delivery method. A materially different alternative is not imposed as a full substitute without regard to fairness.

23.3 If no substantially equivalent service can be provided within a reasonable time, we will give a credit or refund for the undelivered part, less any amount we are legally entitled to retain for services already supplied or fair non-recoverable costs.

24. Suspending or ending a booking

24.1 We may suspend or end a booking for serious or repeated breach, non-payment after reasonable notice, safeguarding or safety risk, abusive conduct, material undisclosed information, or where participation cannot safely continue after reasonable adjustments have been considered.

24.2 Where the issue can reasonably be corrected and immediate action is not needed, we will normally explain the concern and allow a proportionate opportunity to resolve it.

24.3 The financial outcome will reflect services supplied, committed costs, reasonable mitigation, any ability to refill/rebook, and statutory rights. We will not impose a penalty.

25. Changes to these terms

25.1 Each version has an effective date. Material price, commitment or cancellation changes apply to future bookings or renewals unless the Booking Adult expressly agrees otherwise.

25.2 We may make a proportionate immediate policy change where reasonably required by law, safeguarding, health and safety, an insurer or venue. We will notify affected families. If the change materially reduces the booked service and no reasonable alternative exists, clause 7.3 applies.

25.3 Historic versions will be retained so the terms accepted for an order can be identified.

26. General legal terms

26.1 If a court finds one term unlawful or unenforceable, it will be removed or reduced only as far as necessary and the rest continues.

26.2 A delay in enforcing a right is not a waiver. A waiver applies only to the specific matter confirmed in writing.

26.3 No person other than the parties may enforce this contract under the Contracts (Rights of Third Parties) Act 1999, but this does not remove any independent statutory or negligence right of the Participant.

26.4 The contract is governed by the law of England and Wales. A consumer retains any mandatory right to bring proceedings in another court that applicable law gives them.

26.5 Notices may be sent electronically. An operational absence or safeguarding concern must use the route stated in the product schedule or policy.

Schedule A — Termly Classes and Two-Session Trials

This schedule applies in addition to the Master Terms whenever the booking confirmation identifies a regular termly class or paid trial.

A1 Termly classes are fixed programmes with published dates. Booking reserves a limited-capacity place for the full term. If a student joins after the start, the fee is normally pro-rated for remaining scheduled classes.

A2 Monthly instalments simply spread the cost of the term and do not alter the commitment to the full term.

A3 A paid trial consists of two scheduled sessions in the same class, unless the product page clearly states otherwise. Only one trial period is available per student per class. A trial booking does not guarantee a continuing place; confirmed full-term bookings have priority.

A4 To cancel or move a trial, contact the office at least 48 hours before the affected session. With sufficient notice we will offer one reasonable transfer or refund the undelivered trial session. A session missed or cancelled within 48 hours is charged because the place and staffing were reserved, subject to statutory rights and any ability to refill the place.

A5 If the student continues after the trial, the full-term balance shown at booking becomes due. Dakodas will confirm availability and payment; attendance alone does not guarantee a place if confirmation has not been issued.

A6 A termly booking cannot ordinarily be cancelled after the term begins because the place, teacher and venue are committed. No refund or replacement is normally due for illness, holiday, school event, transport difficulty or personal timetable change.

A7 Before the term begins, or where a family withdraws during the term, Dakodas will consider whether the place can reasonably be refilled. Any refund will deduct reasonable net loss and administration actually caused, after saved costs and money recovered from a replacement student. No refund is guaranteed merely because notice is given.

A8 For a serious injury or medical circumstance preventing participation for a substantial part of the term, provide suitable evidence. Dakodas will consider a transfer, credit or fair refund for the unused part, taking account of committed costs and whether the place can be refilled. Short-term illness or minor injury does not normally qualify.

A9 Students should arrive dressed and ready in the required uniform and without unsafe jewellery. A late arrival may be refused where entry would be unsafe or materially disrupt the class; the fee is not refunded.

A10 Watching is only on designated days or by prior agreement. Parents do not have a general right to remain in the studio, subject to reasonable adjustments under clause 14.

A11 The annual registration or membership fee, if applicable, must be shown before payment. It covers the stated membership period and is not automatically refundable after benefits or administration have begun, except where law requires.

A12 Dakodas may recommend a different class where age, level, safety or progression makes it more suitable. If no reasonable alternative exists after a material placement change by Dakodas, clause 7.3 applies.

Prominent key terms for the termly/trial product page

Show before payment

Fixed-term commitment • Two-session paid trial, one per class • Full-term bookings have priority • Monthly instalments simply spread the cost of the term and do not alter the commitment to the full term • Missed classes are not normally refunded • Children must be collected on time; late collection charges apply • Read the Master Terms and Schedule A.

Schedule B — Holiday Camps

This schedule applies to each camp date or block identified in the booking confirmation.

B1 A camp booking is for the specific date, times, venue, age range and programme shown. Care begins at completed sign-in and ends at authorised sign-out. Do not leave a child before staff have accepted them.

B2 The Booking Adult must provide collection details, at least two emergency contacts where reasonably possible, medical/allergy/SEND information and any agreed support or medication plan before the first day.

B3 Children must bring the clothing, footwear, water, food and labelled belongings stated in the camp information. Dakodas operates the allergy/food controls stated for the camp, but cannot guarantee an allergen-free environment.

B4 Medication and personal-care support are provided only under a prior written plan. Tell us before booking if a child needs toileting, eating, mobility, behaviour or 1:1 support. We will assess reasonable adjustments and safe staffing rather than applying a blanket exclusion.

B5 Electronic devices should remain switched off and stored unless staff authorise use. Dakodas is not responsible for ordinary loss or damage except as stated in clause 19.

B6 A parent must remain reachable and collect promptly if the child becomes ill, is injured, cannot safely continue, or is suspended for behaviour. Late collection under clause 12 applies from the camp finish time or the reasonable emergency collection time given by Dakodas.

B7 For cancellation by the family: 14 or more clear days before the camp date, full refund less any disclosed non-recoverable third-party cost; 7–13 clear days, Dakodas may retain up to 50% of the price; fewer than 7 clear days or non-attendance, Dakodas may retain up to 100%. In every case, retention will be reduced by saved costs and money recovered if the place is resold, and will not exceed reasonable net loss.

B8 A transfer to another camp date is subject to availability and must be requested at least 7 clear days before the booked date. One transfer may be permitted without an additional charge; any price difference and non-recoverable third-party cost remains payable.

B9 If Dakodas cancels a camp day and cannot offer a reasonable replacement, the affected fee will be refunded. If only part of the day is lost, the remedy will be proportionate.

B10 Programmes may be adapted for age, numbers, weather, venue, safety or staff expertise. A material reduction with no equivalent alternative is dealt with under clause 7.3.

B11 Camp provision is subject to the registration or exemption position applicable to that programme. Nothing in these terms limits a regulatory requirement or the additional protections of any registration regime that applies.

Prominent key terms for the camp product page

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Specific dated camp • Sign-in and authorised sign-out required • Parent must remain reachable • Full medical/SEND/allergy information required • Cancellation: 14+ days / 7–13 days / under 7 days, subject to fair net-loss reduction • Late collection: five-minute grace, then £5 per started ten minutes per child • Read the Master Terms and Schedule B.

Schedule C — Private Coaching

This schedule applies to Discovery Sessions, Weekly Coaching and Intensive Coaching delivered in a studio, at home, online or at another agreed venue.

C1 The confirmation will state the participant(s), goal, teacher, location, dates, duration, fee, venue cost and whether the booking is a single session, fixed block or recurring programme.

C2 All booking, cancellation, time, venue and payment communication must go through the Dakodas office. A teacher cannot confirm a commercial change, refund, credit or cancellation unless Dakodas confirms it in writing.

C3 A teacher is selected for fit and availability but may be replaced by a suitable teacher. If a specific named teacher was an essential written term and no equivalent is acceptable, the family may cancel the affected undelivered session for a refund.

C4 For a studio or hired venue, the confirmation will identify the non-recoverable venue component or basis where practical. More than 72 hours before the session, Dakodas will refund or credit the balance after any disclosed, genuinely non-recoverable venue or third-party cost. If there is no such cost, the refundable amount will reflect reasonable net loss and ability to rebook the teacher.

C5 At 72 hours or less before the session, the full fee is payable because teacher time and, where applicable, venue capacity have been reserved. The amount will be reduced if Dakodas avoids or recovers a material cost and fairness requires it. A missed or same-day session is charged in full.

C6 A recurring Weekly Coaching arrangement has the notice period stated in the confirmation. Cancelling one session does not cancel the programme. The established programme commitment and any Direct Debit continue until valid notice takes effect.

C7 If the Participant is late, the session normally ends at the booked time and the full fee remains payable. If the teacher cannot safely access the venue or the Participant has not arrived/contacted Dakodas within 15 minutes, the session may be treated as missed.

C8 For a home lesson involving a person under 18, a responsible adult aged 18 or over must remain on the premises unless Dakodas has expressly accepted another safeguarding arrangement in writing. The teacher does not provide childcare before or after the booked time.

C9 The family must provide a clean, safe, appropriately sized space, disclose pets, access issues and household risks, and provide photographs or video if reasonably requested. The teacher may stop, relocate or refuse a lesson if they reasonably feel unsafe or the activity cannot be delivered safely.

C10 If a home lesson cannot proceed because the space, household conduct, access or undisclosed risk is unsuitable, the fee may remain payable to the extent of reasonable teacher time, travel and committed cost. If Dakodas or the teacher is responsible, an alternative or refund will be offered.

C11 Online coaching requires a safe space, suitable device and reliable connection. A responsible adult must remain available for a child as agreed. Technical failure on the family’s side does not automatically create a refund; Dakodas will act reasonably where a short reschedule is practical.

C12 Siblings or multiple students may be taught together only as confirmed. The fee and teaching outcome may change if numbers or needs differ from the booking information.

C13 Recording a private lesson requires prior agreement and must comply with media, privacy and safeguarding rules. A recording may be for personal practice only unless broader use is expressly licensed.

Prominent key terms for the private coaching product page

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Office-only amendments • Teacher and venue time are reserved • More than 72 hours: refund/credit after disclosed non-recoverable venue/third-party cost • 72 hours or less/missed session: full fee, subject to fair net-loss principles • Home lessons require a safe space and responsible adult on premises for under-18s • Teacher may withdraw if unsafe • Read the Master Terms and Schedule C.

Schedule D — Birthday Parties and Events

This schedule applies to the package, venue, date, times, participant number and price stated in the party/event confirmation.

D1 The confirmation states what Dakodas provides. Food, cake, tableware, decorations, party bags, catering, external entertainment and venue items are excluded unless expressly included.

D2 Where the client supplies the venue, the client is responsible for booking and paying for it, lawful access and permissions, and accurate information about size, floor, equipment, facilities, capacity and restrictions. Dakodas may inspect or request photographs and may adapt or refuse unsafe activities.

D3 Where Dakodas supplies the venue, room, access and available furniture are subject to the confirmation and venue rules. Setup and pack-down windows are not extended unless agreed and paid for.

D4 The client must provide an accurate guest number and ages. If attendance exceeds the confirmed number or safe capacity, Dakodas may restrict participation, adapt activities or charge the agreed additional-person/staffing fee shown before the event.

D5 Dakodas supervises the organised activity it is delivering. The host adults remain responsible for guests during arrival, departure, food, free play, toilets and any period outside the led activity, unless the confirmation expressly includes broader supervision.

D6 The client must collect relevant allergy, medical and additional-needs information from guests and provide it to Dakodas securely before the event where it may affect participation. Food suppliers and the client remain responsible for food safety and allergen information for food they provide.

D7 Glitter, loose confetti, confetti balloons, party poppers, smoke machines, bubble machines, sparklers, flames and anything likely to damage or create exceptional cleaning are prohibited unless the venue and Dakodas agree in writing.

D8 External suppliers, deliveries and setup must be approved and attend within agreed access times. The client is responsible for their conduct, insurance and damage to the extent permitted by law.

D9 A 50% booking payment secures the date. The remaining balance is due 7 days before the event, unless the confirmation states otherwise. If it is not paid after reasonable notice, Dakodas may treat the booking as cancelled by the client.

D10 For cancellation by the client: more than 28 clear days before the event, refund less disclosed non-recoverable third-party costs; 14–28 days, Dakodas may retain the booking payment and committed venue/supplier costs; 7–13 days, up to 75% of the price; fewer than 7 days, up to 100%. Any retention is reduced for saved costs and income recovered by rebooking and will not exceed reasonable net loss.

D11 A date change is treated as a cancellation and new booking unless Dakodas can transfer venue, staff and suppliers without material loss. Any price difference and non-recoverable cost remains payable.

D12 The client may use the agreed setup/pack-down time. Overtime is charged at the rate shown in the confirmation, or, if none is shown, the reasonable additional venue and staffing cost actually incurred. Delays affecting a later booking may require immediate clear-down.

D13 The client is responsible for reasonable direct damage or exceptional cleaning caused by the client, guests, decorations or suppliers, subject to evidence and excluding ordinary wear.

D14 Dakodas may stop an activity or event for unsafe, abusive or threatening conduct. No refund is due for services already delivered; any amount retained for undelivered services will reflect reasonable net loss and applicable law.

D15 If Dakodas cannot provide the event because of teacher illness or another issue within its responsibility and no suitable replacement is available, we will offer a new date or refund the affected price. Force majeure is governed by clause 23.

Prominent key terms for the party/event product page

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50% booking payment • Balance due 7 days before • Confirmed guest limit and adult supervision outside led activity • Client-supplied venue/food/suppliers remain client responsibility • Prohibited decorations apply • Cancellation scale: 28+ days / 14–28 / 7–13 / under 7 days, always limited to fair net loss • Overtime/additional-person rates must appear in the quote • Read the Master Terms and Schedule D.